Resort Guest Experience Specialist

Travel + Leisure Co.; Town of Texas (WI); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off (eligibility varies)

401k with employer match

Identity theft protection

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a friendly Guest Services Associate to warmly welcome guests from around the world, assist with registration, provide information about the resort and local attractions, and quote room rates.

You will handle check-in/check-out, process transactions, balance cash, reserve reservations, respond to inquiries promptly, and contribute to memorable vacations.

Qualifications

• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Responsibilities

• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

Skills

Customer service

Cash handling

Multitasking

English literacy

Tools

POS system

Job description

Travel + Leisure Co. is seeking a friendly Guest Services Associate to warmly welcome guests from around the world, assist with registration, provide information about the resort and local attractions, and quote room rates.

You will handle check-in/check-out, process transactions, balance cash, reserve reservations, respond to inquiries promptly, and contribute to memorable vacations.