Resort Guest Services Concierge

Travel + Leisure Co.; Vinton (VA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate at our Virginia location to welcome guests, quote room rates, and assist with reservations from check-in to checkout.

You’ll guide guests through the registration process, handle cash and card transactions, and respond quickly to inquiries, ensuring a smooth and memorable stay.

We offer benefits and a supportive team, with a starting hourly rate around $24.50 and opportunities to grow within our global hospitality family.

Qualifications

• Excellent communication in English and professional appearance.
• Ability to handle cash accurately and follow procedures.
• Strong problem-solving skills with minimal supervision.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome guests and assist from registration to checkout.
• Provide room rate quotes and confirm reservations.
• Issue unit keys and guide guests about the resort and area.
• Process cash and card transactions and balance receipts.
• Respond to guest inquiries promptly and thoroughly.

Skills

Customer service

Cash handling

English proficiency

Problem solving

Multitasking

Attention to detail

Communication skills

Basic computer skills

Tools

POS system

Office software

Job description

Travel + Leisure Co. is seeking a Guest Services Associate at our Virginia location to welcome guests, quote room rates, and assist with reservations from check-in to checkout.

You’ll guide guests through the registration process, handle cash and card transactions, and respond quickly to inquiries, ensuring a smooth and memorable stay.

We offer benefits and a supportive team, with a starting hourly rate around $24.50 and opportunities to grow within our global hospitality family.