Resort Guest Experience Concierge

Travel + Leisure Co.; Sevierville (TN); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Paid time off (varies by tenure)

Wellness program

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to welcome guests, guide them during registration, and handle reservations with a focus on exceptional service.

You will provide information about the resort and local attractions, quote room rates, and ensure smooth checkout experiences. Ideal candidates communicate in English, demonstrate a courteous, problem-solving mindset, and maintain accuracy in cash handling and daily tasks.

Qualifications

• Professional appearance and a positive, can‑do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast‑paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Responsibilities

• Bring smiles to guests from around the world by providing warm welcomes.
• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

Skills

Professional appearance

English communication

Problem solving

Cash handling

Multitasking

Attention to detail

Computer skills

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to welcome guests, guide them during registration, and handle reservations with a focus on exceptional service.

You will provide information about the resort and local attractions, quote room rates, and ensure smooth checkout experiences. Ideal candidates communicate in English, demonstrate a courteous, problem-solving mindset, and maintain accuracy in cash handling and daily tasks.