Guest Experience Concierge

Travel + Leisure Co.; Tennessee; On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off eligibility varies by 30

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests, assist with registrations, and provide information about the resort and local attractions. You’ll quote room rates, assist with reservations, and handle transactions with accuracy in a fast-paced environment.

The role emphasizes exceptional communication, problem solving, and a professional appearance, with comprehensive benefits and a supportive team culture across a global brand.

Qualifications

• Friendly welcome and excellent service to guests.
• Ability to read, write, and understand English.
• Ability to solve problems with minimal supervision.
• Basic math and cash handling knowledge.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organization.

Responsibilities

• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check-out procedures and verify charges/credits in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns quickly and completely.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Attention to detail

Cash handling

Time management

English proficiency

Professional appearance

Tools

POS system

Cash register system

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests, assist with registrations, and provide information about the resort and local attractions. You’ll quote room rates, assist with reservations, and handle transactions with accuracy in a fast-paced environment.

The role emphasizes exceptional communication, problem solving, and a professional appearance, with comprehensive benefits and a supportive team culture across a global brand.