Guest Services Concierge — Resort & Vacation

Travel + Leisure Co.; Red Hook (United States Virgin Islands); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests from check-in to checkout, balance transactions, and assist with reservations. You will provide information about the resort and local attractions, quote room rates, and respond to inquiries with a friendly, professional approach.

Join a hospitality-focused team where attention to detail and accuracy are valued, with comprehensive benefits and opportunities across our global portfolio.

Qualifications

• Professional appearance and a positive attitude.
• Excellent communication skills in English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Responsibilities

• Greet guests and assist with registration to checkout.
• Provide information about the resort and area attractions.
• Issue and manage room keys.
• Process cash and credit card transactions per procedures.
• Balance cash receipts and perform bucket checks.
• Complete checkout procedures and verify charges.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries promptly and professionally.

Skills

Communication

Cash handling

Math

Multitasking

Attention to detail

Organization

Computer skills

English proficiency

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests from check-in to checkout, balance transactions, and assist with reservations. You will provide information about the resort and local attractions, quote room rates, and respond to inquiries with a friendly, professional approach.

Join a hospitality-focused team where attention to detail and accuracy are valued, with comprehensive benefits and opportunities across our global portfolio.