Resort Guest Services Concierge

Travel + Leisure Co.; United States; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with employer match

Paid time off

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests, provide resort information, and assist with reservations.

You will quote room rates, handle cash/credit card transactions, and ensure accurate guest folios, while delivering friendly service that enhances vacation experiences at our resorts. You’ll balance registers, respond to inquiries promptly, and work in a fast-paced environment with attention to detail.

Qualifications

• Professional appearance and a positive attitude.
• Excellent English communication (reading, writing, speaking).
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of cash handling procedures.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Basic computer and office skills.

Responsibilities

• Greet guests warmly from registration to checkout.
• Provide room rate quotes and information about the resort and area attractions.
• Process cash and credit card transactions following established procedures.
• Balance cash receipts and perform cash handling duties.
• Complete checkout procedures and verify charges/credits in guest folios.
• Reserve and confirm reservations for individuals and groups.
• Respond to guest inquiries and concerns quickly and completely.

Skills

Communication

English proficiency

Problem solving

Math basics

Multitasking

Attention to detail

Computer literacy

Tools

POS systems

Office software

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests, provide resort information, and assist with reservations.

You will quote room rates, handle cash/credit card transactions, and ensure accurate guest folios, while delivering friendly service that enhances vacation experiences at our resorts. You’ll balance registers, respond to inquiries promptly, and work in a fast-paced environment with attention to detail.