Hospitality Concierge II — Guest Services

Travel + Leisure Co.; Nashville (TN); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off

Job summary

Travel + Leisure Co. is seeking a friendly Guest Services Associate to warmly welcome guests from check-in to check-out.

You will provide room rate quotes, assist with reservations, and guide guests through the resort experience with a focus on hospitality and accuracy. You will handle cash and card transactions, balance drawers, and verify folio charges while maintaining a professional appearance and a can-do attitude.

Qualifications

• Excellent communication in English and welcoming demeanor.
• Basic math and cash handling knowledge.
• Ability to multitask in a fast-paced, guest-focused environment.
• Professional appearance and positive attitude.
• Ability to work well with others and adapt to shifts.

Responsibilities

• Greet guests and guide through registration and checkout.
• Provide room rate quotes and assist with reservations.
• Process cash and card transactions accurately.
• Balance cash drawers and ensure correct folio charges.
• Respond promptly to guest inquiries and concerns.

Skills

Friendly service

English fluency

Cash handling

Multi-tasking

Problem solving

Job description

Travel + Leisure Co. is seeking a friendly Guest Services Associate to warmly welcome guests from check-in to check-out.

You will provide room rate quotes, assist with reservations, and guide guests through the resort experience with a focus on hospitality and accuracy. You will handle cash and card transactions, balance drawers, and verify folio charges while maintaining a professional appearance and a can-do attitude.