Resort Guest Services Associate I

Travel + Leisure Co.; New Haven (CT); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

Flexible spending accounts

Life and accident coverage

Disability coverage

Paid time off

Holidays

401k with employer match

Legal and identity protection

Wellness program

Employee assistance program

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate in New Haven, CT. You will warmly welcome guests, guide them through the registration process, provide resort information and rate quotes, and help ensure smooth check-in and checkout experiences.

You will handle cash transactions, support group and individual reservations, and respond quickly to guest inquiries while maintaining a high standard of service and attention to detail.

Qualifications

• Professional appearance and positive attitude.
• Excellent written and verbal English communication.
• Ability to resolve problems with minimal supervision.
• Basic math and cash handling knowledge.

Responsibilities

• Greet guests warmly from registration to checkout.
• Provide information about the resort and local attractions.
• Quote room rates and confirm reservations.
• Process cash/credit transactions following procedures.
• Balance cash and complete cashier responsibilities.
• Handle check-out procedures and verify charges.
• Reserve and confirm reservations for individuals or groups.
• Respond to guest inquiries promptly.

Skills

Professional appearance

Excellent communication

Problem solving

Attention to detail

Basic math

Multitasking

English literacy

Cash handling

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Travel + Leisure Co. is seeking a Guest Services Associate in New Haven, CT. You will warmly welcome guests, guide them through the registration process, provide resort information and rate quotes, and help ensure smooth check-in and checkout experiences.

You will handle cash transactions, support group and individual reservations, and respond quickly to guest inquiries while maintaining a high standard of service and attention to detail.