Guest Experience Concierge I

Travel + Leisure Co.; Newport (RI); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

401k with employer match

Legal and identify theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. in Newport, RI is seeking a Guest Services Associate to warmly welcome guests, assist with registration, provide information about the resort and local attractions, and quote room rates.

You will guide guests through the registration process, issue unit keys, process cash and credit card transactions, balance receipts, complete checkout procedures, and respond to inquiries with hospitality and accuracy.

Qualifications

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills in English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of cash handling procedures.
• Ability to multitask in a fast paced environment.
• Strong attention to detail and organization.
• Basic computer and office skills.

Responsibilities

• Greet guests with a warm welcome and provide information about the resort and area attractions.
• Guide guests through the registration process, issue unit keys, and provide room rate quotes.
• Process cash and credit card transactions following established procedures.
• Balance cash receipts, perform bucket checks, and complete money handling tasks.
• Complete checkout procedures and verify charges in guest folios.
• Reserve and confirm reservations for individuals and groups.
• Respond to guest inquiries and concerns promptly and accurately.

Skills

Professional appearance

Excellent communication

Problem solving

Math skills

Multitasking

Attention to detail

Computer literacy

Job description

Travel + Leisure Co. in Newport, RI is seeking a Guest Services Associate to warmly welcome guests, assist with registration, provide information about the resort and local attractions, and quote room rates.

You will guide guests through the registration process, issue unit keys, process cash and credit card transactions, balance receipts, complete checkout procedures, and respond to inquiries with hospitality and accuracy.