Guest Services Associate — Welcomes, Reservations & Cashier

Travel + Leisure Co.

Emerald Beach (MO)

On-site

USD 18,000 - 25,000

Full time

4 days ago

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Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off

Volunteer day

401k with employer match

ID theft protection

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests and guide them from registration to checkout. You will provide accurate room rate quotes, confirm reservations, and process cash and card transactions with careful attention to procedures and guest satisfaction.

Responsibilities include handling checkout, balancing receipts, and addressing inquiries promptly. The role supports a fast-paced, high-volume environment while maintaining a professional appearance and

Qualifications

Excellent communication skills with the ability to read, write and understand English.
Basic math skills and knowledge of proper cash handling procedures.
Ability to multitask and work in a fast paced environment.
Strong attention to detail and organization skills.

Responsibilities

Greet guests and guide them from registration to checkout.
Provide room rate quotes and confirm reservations.
Process cash and credit card transactions following established procedures.
Balance cash receipts, perform bucket checks and other money handling duties.
Complete all checkout procedures and verify charges and credits in guest folios.
Reserve and confirm reservations for individuals or groups.
Respond to guest inquiries and concerns as quickly and completely as possible.