Resort Guest Experience Concierge

Travel + Leisure Co.; Vinton (VA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Paid time off / holidays

Job summary

Travel + Leisure Co. is seeking a front desk-style guest service representative for its resort properties in the United States. The role emphasizes welcoming guests, assisting with check-in and providing friendly, professional service throughout the stay.

Applicants should have at least a high school diploma and one year of customer service experience, with the ability to handle busy hospitality environments and lift up to 50 pounds. A positive, people-oriented approach is essential.

Qualifications

• High School diploma or equivalent.
• At least one year of customer service experience.
• Must maintain a professional appearance and cordial attitude towards all guests and staff.
• Able to handle the stress of high customer demand in a hospitality environment.
• Must be people oriented and able to work independently or with others as needed.
• Ability to lift up to 50 pounds.

Responsibilities

• Greet and serve resort guests during their stay by making it easier and more enjoyable to arrive, check-in and stay at the property.
• Maintain a professional appearance and cordial attitude towards all guests and employees.
• Provides services to the guest personally or refers requests to the appropriate department manager.
• May answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, entertainment and directions.
• Ability to lift up to 50 pounds.

Skills

Customer service

Hospitality

Professional appearance

Stress management

Education

High School diploma or equivalent

Job description

Travel + Leisure Co. is seeking a front desk-style guest service representative for its resort properties in the United States. The role emphasizes welcoming guests, assisting with check-in and providing friendly, professional service throughout the stay.

Applicants should have at least a high school diploma and one year of customer service experience, with the ability to handle busy hospitality environments and lift up to 50 pounds. A positive, people-oriented approach is essential.