Resort Guest Concierge & Welcome Ambassador

Wyndham; United States; On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

401k with employer match

Job summary

Travel + Leisure Co. is seeking friendly front desk/guest services professionals to greet guests, assist during check-in, and help ensure a memorable stay at the resort.

You will handle guest inquiries, coordinate with departments, and assist with luggage while maintaining a professional appearance and can lift up to 50 pounds. This role emphasizes customer service, flexibility, and the ability to work with guests and staff across hotel operations.

Qualifications

• High School diploma or equivalent.
• At least one year of customer service experience.
• Must maintain a professional appearance and cordial attitude towards all guests and staff.
• Able to handle the stress of high customer demand in a hospitality environment.
• Must be able to lift up to 50 pounds.

Responsibilities

• Greet and serve resort guests during their stay to facilitate easy arrival, check-in and stay.
• Ensure proper handling of guest luggage while maintaining a professional appearance and cordial attitude.
• Provide services or refer requests to the appropriate department manager.
• Answer inquiries about resort amenities, services, policies, attractions, dining, entertainment and directions.

Skills

Customer service

People oriented

Teamwork

Education

High School diploma

Job description

Travel + Leisure Co. is seeking friendly front desk/guest services professionals to greet guests, assist during check-in, and help ensure a memorable stay at the resort.

You will handle guest inquiries, coordinate with departments, and assist with luggage while maintaining a professional appearance and can lift up to 50 pounds. This role emphasizes customer service, flexibility, and the ability to work with guests and staff across hotel operations.