Guest Experience Host: Resort Welcome & Concierge

Travel + Leisure Co.; Orlando (FL); On-site; USD 17,000 - 26,000; Part time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off and holidays (varies by/

Wish day paid time to volunteer

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. in Orlando is seeking a guest services professional to greet and assist resort guests, ensuring a smooth check-in and enjoyable stay.

You will handle luggage, assist guests respectfully, and route requests to the appropriate department. The role requires a high school diploma and at least a year of customer service experience, with the ability to multitask and lift up to 50 pounds in a fast-paced hospitality setting.

Qualifications

• High School diploma or equivalent.
• At least one year of customer service experience.
• Must maintain a professional appearance and a cordial attitude towards all guests and staff.
• Able to handle the stress of high customer demand in a hospitality environment.
• Must be people oriented and able to work independently or with others as needed.
• Must be able to easily and frequently change from one activity to another.
• Ability to lift up to 50 pounds.

Responsibilities

• Greet and serve resort guests during their stay by making it easier and more enjoyable to arrive, check-in and stay at the property.
• Ensures proper handling of guest's luggage while maintaining a professional appearance and cordial attitude towards all guests and employees.
• Provides services to the guest personally or refers requests to the appropriate department manager.
• May answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, entertainment and directions.

Skills

Customer service

Hospitality mindset

Professional appearance

Stress management

People oriented

Multitasking

Education

High school diploma or equivalent

Job description

Travel + Leisure Co. in Orlando is seeking a guest services professional to greet and assist resort guests, ensuring a smooth check-in and enjoyable stay.

You will handle luggage, assist guests respectfully, and route requests to the appropriate department. The role requires a high school diploma and at least a year of customer service experience, with the ability to multitask and lift up to 50 pounds in a fast-paced hospitality setting.