Resort Guest Concierge & Tours Specialist

Travel + Leisure Co.; Clearwater Beach (FL); Vor Ort; USD 32.000 - 46.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

401k match

Paid time off

Parental leave

Wellness program

Employee assistance

Zusammenfassung

Travel + Leisure Co. is seeking a Universal Agent to welcome guests at the resort front desk, register them, and handle check-in/check-out procedures. You will guide guests to tours and coordinate with the sales team while delivering exceptional service to ensure a memorable stay.

The role involves concierge tasks, cash handling, and communication across departments. Experience in hospitality and strong interpersonal skills are essential for success.

Qualifikationen

• Minimum of one year of customer service experience in hospitality/hotel settings.
• Ability to communicate clearly and professionally with guests and team.
• Willingness to learn WYNSOS system and property procedures.

Aufgaben

• Greet and register guests, establish credit, and issue keys per procedures.
• Handle check-out, compute bills, collect payments, and balance cash.
• Provide general concierge services and local information to guests.
• Prescreen guests for tours and coordinate with sales teams.

Kenntnisse

Customer service

Interpersonal skills

Communication

Problem solving

Microsoft Office

Ausbildung

High School diploma or equivalent

Tools

Microsoft Office

Jobbeschreibung

Travel + Leisure Co. is seeking a Universal Agent to welcome guests at the resort front desk, register them, and handle check-in/check-out procedures. You will guide guests to tours and coordinate with the sales team while delivering exceptional service to ensure a memorable stay.

The role involves concierge tasks, cash handling, and communication across departments. Experience in hospitality and strong interpersonal skills are essential for success.