Guest Experience Concierge

Travel + Leisure Co.; Texas; On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests, assist with registrations and reservations, and provide information about the resort and local attractions. You will handle transactions, balance receipts, and ensure accurate billing at checkout.

The role requires excellent English communication, strong customer service skills, and the ability to multitask in a fast-paced environment. On-site position with comprehensive benefits available.

Qualifications

• Friendly welcome and excellent service are essential.
• Good English communication and listening skills.
• Accurate cash handling and basic math ability.

Responsibilities

• Provide warm welcomes and hospitality to guests.
• Assist guests with registration, reservations, and information about the resort and area attractions.
• Handle cash and card transactions following procedures.
• Balance receipts and verify charges in guest folios at checkout.
• Provide room rate quotes and respond to guest inquiries promptly.

Skills

Customer service

English communication

Cash handling

Multitasking

Attention to detail

Tools

POS system

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests, assist with registrations and reservations, and provide information about the resort and local attractions. You will handle transactions, balance receipts, and ensure accurate billing at checkout.

The role requires excellent English communication, strong customer service skills, and the ability to multitask in a fast-paced environment. On-site position with comprehensive benefits available.