Resort Guest Concierge & Services Associate

Travel + Leisure Co.; Pagosa Springs (CO); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Wish day paid to volunteer

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests, assist with registration, and support check-out experiences at our Pagosa Springs location. You will handle roomrate quotes, reservations, and inquiries while following established cash handling procedures.

A positive attitude and strong English communication are essential for serving a global guest base. The role emphasizes hospitality, accurate transactions, and teamwork in a dynamic resort environment.

Qualifications

• Excellent communication in English (read, write, understand).
• Basic math and cash handling procedures.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organization.
• Professional appearance and positive attitude.
• Basic computer and office skills.

Responsibilities

• Greet guests warmly and guide them from registration to checkout.
• Provide information about the resort and area attractions.
• Issue unit keys and confirm reservations.
• Process cash and credit card transactions following procedures.
• Balance cash receipts and complete money handling tasks.
• Provide room rate quotes and respond to guest inquiries promptly.
• Support checkout procedures and verify charges on guest folios.

Skills

Excellent communication

Cash handling

Math skills

Multitasking

Attention to detail

Professional appearance

English proficiency

Basic computer skills

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests, assist with registration, and support check-out experiences at our Pagosa Springs location. You will handle roomrate quotes, reservations, and inquiries while following established cash handling procedures.

A positive attitude and strong English communication are essential for serving a global guest base. The role emphasizes hospitality, accurate transactions, and teamwork in a dynamic resort environment.