Guest Experience Specialist

Wyndham; Sevierville (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off

Life and accident coverage

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests from registration to checkout, share information about the resort, and assist with room rate quotes and reservations.

You will balance cash, process transactions, respond to inquiries promptly, and uphold a high standard of service in a fast-paced leisure environment. English communication and a friendly, detail-oriented attitude are essential.

Qualifications

• Excellent communication skills in English.
• Ability to multitask in a fast-paced hospitality environment.
• Basic math and cash handling skills.
• Strong customer service mindset.

Responsibilities

• Greet guests and guide them from registration to checkout.
• Provide information about the resort and local attractions.
• Issue unit keys and assist with reservations and room quotes.
• Process cash and credit transactions and balance receipts.
• Respond to guest inquiries promptly and professionally.

Skills

Excellent communication

Cash handling

Multitasking

Customer service

Tools

POS system

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests from registration to checkout, share information about the resort, and assist with room rate quotes and reservations.

You will balance cash, process transactions, respond to inquiries promptly, and uphold a high standard of service in a fast-paced leisure environment. English communication and a friendly, detail-oriented attitude are essential.