Resort Guest Services Specialist

Travel + Leisure Co.; Estes Park (CO); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Paid time off/holidays

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests, assist with registrations and checkout, and provide information about the resort and area attractions.

You will quote room rates, issue keys, and handle reservations with accuracy and courtesy. The position requires excellent English communication, basic math and cash handling skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Excellent communication in English and ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math and cash handling knowledge.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organization.
• Basic computer and office skills.

Responsibilities

• Greet guests and assist from registration to checkout.
• Provide room rate quotes and confirm reservations.
• Process cash and credit card transactions following procedures.
• Balance cash receipts and perform cashier responsibilities.
• Complete checkout procedures and verify charges in guest folios.
• Reserve and confirm reservations for individuals or groups.
• Respond to guest inquiries promptly.

Skills

Communication skills

English literacy

Problem solving

Basic math

Multitasking

Attention to detail

Office skills

Tools

Office software

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests, assist with registrations and checkout, and provide information about the resort and area attractions.

You will quote room rates, issue keys, and handle reservations with accuracy and courtesy. The position requires excellent English communication, basic math and cash handling skills, and the ability to multitask in a fast-paced environment.