Resort Guest Experience Specialist

Wyndham

Pagosa Springs (CO)

On-site

USD 26,000 - 30,000

Full time

6 days ago

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Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate in Pagosa Springs, CO to welcome guests and support them from registration through checkout. You will share information about the resort and nearby attractions, provide room rate quotes, and assist with reservations, ensuring a warm, seamless guest experience.

You will handle guest inquiries, process transactions, and maintain accuracy in folios. A professional appearance and strong English communication are essential in this fast-paced

Qualifications

Must have excellent communication skills in English (read, write and understand).
Ability to balance cash receipts and handle money following procedures.
Able to multitask in a fast-paced hospitality environment.

Responsibilities

Greet guests warmly from registration to checkout.
Provide room rate quotes and information about the resort and area attractions.
Process cash and credit card transactions per procedures.
Balance cash receipts and perform routine money handling.
Complete check-out procedures and verify charges on guest folios.
Reserve and confirm reservations for individuals and groups.

Skills

Excellent communication

Multitasking

Cash handling basics

Basic math

Basic computer skills

Professional appearance

Job description

You will handle guest inquiries, process transactions, and maintain accuracy in folios. A professional appearance and strong English communication are essential in this fast-paced

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