Guest Services Associate — Resort Front Desk

Wyndham; United States; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Paid time off

Holidays

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to welcome guests, provide information about the resort and attractions, and assist with registrations and reservations. You will quote room rates, handle cash and card transactions, and help ensure a smooth checkout experience.

Join a hospitality-focused team that values warmth, clear communication, and efficient service to create memorable vacations for guests from around the world.

Qualifications

• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Responsibilities

• Bring smiles to guests from around the world by providing warm welcomes.
• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

Skills

Communication skills

English proficiency

Cash handling

Multitasking

Attention to detail

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to welcome guests, provide information about the resort and attractions, and assist with registrations and reservations. You will quote room rates, handle cash and card transactions, and help ensure a smooth checkout experience.

Join a hospitality-focused team that values warmth, clear communication, and efficient service to create memorable vacations for guests from around the world.