Resort Guest Services Specialist — Front Desk

Travel + Leisure Co.; Hawaii; Hybrid; USD 29,000 - 32,000; Full time

Job summary

Travel + Leisure Co. Kona Coast Resort is seeking a friendly Guest Services Associate to welcome guests from arrival to departure. You will guide guests through registration, issue unit keys, and provide information about the resort and nearby attractions.

The role emphasizes accurate cash and card handling, quick responses to questions, and a positive, professional appearance. You’ll balance cash, verify folios, and assist with reservations for individuals or groups to ensure memorable stays.

Qualifications

• Proven customer service experience in hospitality or retail.
• Strong cash handling and math abilities.
• Clear communication, reading, and comprehension in English.
• Able to multitask and stay organized in a fast-paced environment.

Responsibilities

• Guide guests through registration and check-out with a warm welcome.
• Provide information about the resort and local attractions; assist with reservations.

Skills

Customer service

Cash handling

Multitasking

Communication skills

Tools

POS system

Job description

Travel + Leisure Co. Kona Coast Resort is seeking a friendly Guest Services Associate to welcome guests from arrival to departure. You will guide guests through registration, issue unit keys, and provide information about the resort and nearby attractions.

The role emphasizes accurate cash and card handling, quick responses to questions, and a positive, professional appearance. You’ll balance cash, verify folios, and assist with reservations for individuals or groups to ensure memorable stays.