Resort Front Desk Concierge — Guest Experience Pro

Cedar Point; Sandusky (OH); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Paid training

Free uniforms

Free admission to Cedar Point and our…

Free tickets to local attractions

Free tickets for family and friends

20% discounts on food and merchandise

Employee-only events

Job summary

Sawmill Creek Resort in Sandusky, OH, is seeking a Year-Round Front Desk Agent to provide exceptional guest service at check-in and check-out. You will greet guests, answer questions, collect payments, and help sell tickets to Cedar Point and add-ons.

You will learn and use the Opera property management system, maintain guest information securely, and work a flexible schedule including days, nights, weekends, and holidays. Our perks include training, uniforms, free admission, and employee events.

Qualifications

• Customer-focused guest service experience.
• Willingness to work a flexible schedule including weekends and holidays.
• Strong communication and problem-solving abilities.
• Ability to maintain privacy and security of guest information.

Responsibilities

• Check guests in and out, process payments, and upsell tickets and add-ons.
• Answer guest questions in person and over the phone.
• Maintain accuracy of guest information and payments in the PMS.
• Collaborate with Front Office Manager and other shifts to ensure smooth operations.

Skills

Customer service

Flexible schedule

Charismatic attitude

Guest interactions

Tools

Opera PMS

Job description

Sawmill Creek Resort in Sandusky, OH, is seeking a Year-Round Front Desk Agent to provide exceptional guest service at check-in and check-out. You will greet guests, answer questions, collect payments, and help sell tickets to Cedar Point and add-ons.

You will learn and use the Opera property management system, maintain guest information securely, and work a flexible schedule including days, nights, weekends, and holidays. Our perks include training, uniforms, free admission, and employee events.