Guest Experience Agent - Front Desk & Perks

Cedar Point; Avon (OH); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid training and FREE uniforms!

FREE Admission to Cedar Point and our

FREE tickets and discounts to local_at

FREE tickets for family and friends!

20% discounts on food and merchandise!

Employee-only ride nights, game nights

Job summary

Cedar Point is looking for a Front Desk Agent to welcome guests at Sawmill Creek and handle check-in/check-out, payments, ticket sales, and inquiries with a friendly, professional demeanor.

The role requires using the Opera PMS, flexibility to work various shifts, and a commitment to Cedar Fair safety guidelines. Perks include free uniforms, free admission to Cedar Point properties, and substantial staff discounts.

Qualifications

• Charismatic attitude.
• Ability to learn and use the Opera Property Management System (PMS).
• Ability to work days, nights, weekends, and holidays to meet business needs.
• Ability to stand for long periods of time.
• Ability to pass a mandatory drug test, per company policy, unless prohibited by law.
• Ability to pass a background check, if 18 years of age or older.

Responsibilities

• Greet guests with a positive attitude and assist with check-in/check-out.
• Collect payments, sell tickets and add-ons, answer questions in person and by phone.
• Learn and utilize the hotel Property Management System.
• Maintain guest information securely.
• Coordinate with Front Office Manager and other shifts.
• Ensure service quality according to Cedar Fair standards.
• Maintain cleanliness and safety in the front desk area and perform all duties as assigned.

Skills

Charismatic attitude

Opera PMS

Flexibility

Stamina

Tools

Opera PMS

Job description

Cedar Point is looking for a Front Desk Agent to welcome guests at Sawmill Creek and handle check-in/check-out, payments, ticket sales, and inquiries with a friendly, professional demeanor.

The role requires using the Opera PMS, flexibility to work various shifts, and a commitment to Cedar Fair safety guidelines. Perks include free uniforms, free admission to Cedar Point properties, and substantial staff discounts.