Resort Front Desk Concierge – Guest Experience

Vacatia; Fort Lauderdale (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Team-oriented resort environment

Growth opportunities in hospitality

Memorable guest experiences

Job summary

Silver Seas Resort in Fort Lauderdale, FL is hiring a Front Desk Associate to welcome guests, manage check-in/check-out, reservations, and billing with accuracy. You will be the first contact for guests, ensuring a warm, efficient experience in a fast-paced resort environment.

Ideal candidates are friendly, reliable, and customer-focused, with strong communication and multitasking abilities. Weekend and holiday flexibility is expected as part of a dynamic hospitality team.

Qualifications

• Friendly, dependable, and customer-focused.
• Strong communication and multitasking skills.
• Basic math skills and comfort handling payments.
• Tech-savvy with a willingness to learn new systems.
• Detail-oriented and trustworthy with guest information.
• Previous hospitality or customer service experience is a plus.
• Flexibility to work weekends and holidays as needed.

Responsibilities

• Greet guests and provide outstanding service from check-in to check-out.
• Answer inquiries and resolve issues quickly and professionally.
• Manage room assignments, reservations, and billing with accuracy.
• Process payments and handle cash transactions confidently.
• Review reservations and prepare for daily arrivals.
• Maintain front desk procedures and registration audits.
• Ensure confidentiality and security protocols are followed.
• Collaborate with team to keep operations running smoothly.
• Take initiative and support various tasks as needed.

Skills

Customer service

Multitasking

Communication

Cash handling

Attention to detail

Job description

Silver Seas Resort in Fort Lauderdale, FL is hiring a Front Desk Associate to welcome guests, manage check-in/check-out, reservations, and billing with accuracy. You will be the first contact for guests, ensuring a warm, efficient experience in a fast-paced resort environment.

Ideal candidates are friendly, reliable, and customer-focused, with strong communication and multitasking abilities. Weekend and holiday flexibility is expected as part of a dynamic hospitality team.