Guest Experience Concierge

TPG Hotels and Resorts; Fort Lauderdale (FL); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

401(k) Retirement Plan

Employee meal program

Paid Time Off and Holidays

Hotel discounts

Job summary

A hospitality company seeks a Front Desk Agent in Fort Lauderdale, Florida. This entry-level role involves welcoming guests, managing check-ins and check-outs, and providing excellent customer service. The candidate should have a high school diploma and possess strong communication and organizational skills. Physical demands include standing and lifting up to 50 lbs. Full-time benefits are available, including health insurance and employee discounts.

Qualifications

• Strong guest service orientation and ability to stay calm under pressure.
• Proficiency in operating office equipment and basic computer skills.
• Ability to perform physical tasks including lifting up to 50 lbs.

Responsibilities

• Welcome guests and assist with the check-in process.
• Manage reservations and handle payment processing.
• Answer phone calls and respond to emails professionally.
• Assist guests with requests and resolve complaints.
• Perform various administrative duties and maintain an organized front desk.

Skills

Customer service orientation

Basic accounting skills

Effective communication

Time management

Education

High school diploma or equivalent

Job description

A hospitality company seeks a Front Desk Agent in Fort Lauderdale, Florida. This entry-level role involves welcoming guests, managing check-ins and check-outs, and providing excellent customer service. The candidate should have a high school diploma and possess strong communication and organizational skills. Physical demands include standing and lifting up to 50 lbs. Full-time benefits are available, including health insurance and employee discounts.