Guest Services Pro: Flexible Hours & Growth in Hospitality

WizeHire, Inc; Fort Lauderdale (FL); On-site; USD 23,419; Full time

Job summary

A hotel in Fort Lauderdale is looking for a dedicated front desk agent to join their guest services team. The position involves welcoming guests, managing their accounts, and ensuring a smooth experience throughout their stay. Ideal candidates should have hospitality experience, strong customer service, and organizational skills. This role offers flexible hours and opportunities for growth. Compensation is $17 per hour, and applicants should have at least a high school diploma.

Qualifications

• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred.
• Exhibits working knowledge of Microsoft Office and reservation management systems.
• Has experience answering telephone calls and troubleshooting stressful situations.

Responsibilities

• Answer incoming calls and questions about guests’ needs in-person and online.
• Perform regular bookkeeping duties: update hotel guest information.
• Field customer complaints when necessary.
• Welcome, register, check-in, and check out guests.
• Connect with housekeeping to ensure guest accommodations are ready.

Skills

Customer service skills

Organizational skills

Interpersonal skills

Time management skills

Education

High school diploma, GED, or equivalent

Tools

Marriott/Lightspeed

Microsoft Office

Job description

A hotel in Fort Lauderdale is looking for a dedicated front desk agent to join their guest services team. The position involves welcoming guests, managing their accounts, and ensuring a smooth experience throughout their stay. Ideal candidates should have hospitality experience, strong customer service, and organizational skills. This role offers flexible hours and opportunities for growth. Compensation is $17 per hour, and applicants should have at least a high school diploma.