Guest Experience Concierge

North Beach Village Resort; Fort Lauderdale (FL); On-site; USD 28,000 - 38,000; Full time

Job summary

North Beach Village Resort in Fort Lauderdale, FL is seeking a full-time Front Desk Associate to manage reservations, check-ins, and guest services at the hotel. The role requires strong communication, cash handling, and the ability to work a flexible schedule, including weekends and holidays.

You'll coordinate with housekeeping and maintenance to ensure guest satisfaction while maintaining privacy and professional appearance.

Qualifications

• High school diploma or equivalent.
• Ability to communicate with the public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit, and cash handling policies and procedures.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Maintains an inventory of vacancies, reservations, and room assignments.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department and engineering.
• Uses selling techniques to promote rooms and other hotel services.
• Handles guest check-outs and monetary transactions.
• Manages and resolves guest complaints professionally.
• Maintains privacy and professional appearance.
• Performs other duties as assigned.
• Picks up trash and maintains curb appeal; follows up on maintenance tickets.
• Supports guests and team members to go above and beyond daily.

Skills

Communication with the public

Cash handling

Telephone etiquette

Flexible schedule

Front office equipment

Safety policies

Local knowledge

Education

High school diploma or equivalent

Job description

North Beach Village Resort in Fort Lauderdale, FL is seeking a full-time Front Desk Associate to manage reservations, check-ins, and guest services at the hotel. The role requires strong communication, cash handling, and the ability to work a flexible schedule, including weekends and holidays.

You'll coordinate with housekeeping and maintenance to ensure guest satisfaction while maintaining privacy and professional appearance.