Resort Front Desk Concierge

Hilton; San Antonio (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Complimentary shuttle to SeaWorld

Pet friendly rooms

Fitness center

On-site dining options

Outdoor games and activities

Job summary

Hilton San Antonio is seeking a Guest Service Agent to greet and assist guests at the Front Office, handling check-ins/outs, payments, and information requests. You will maintain guest history, coordinate with bell and housekeeping teams, and ensure accurate cashiering and smooth guest experiences.

The role requires strong English communication, cash handling experience, and the ability to work varied shifts, including weekends and holidays.

Qualifications

• Minimum 18 years of age
• US work authorization required
• High school graduate or equivalent
• Minimum six months experience as a Guest Service Agent in a hotel/resort or equivalent
• Minimum six months cash handling experience
• Ability to communicate effectively in English, both written and verbal
• Ability to input and access data in computer systems
• Must meet grooming standards and present a professional appearance
• Ability to work varied shifts, including weekends and holidays
• EOE/M/F/Vet/Disabled

Responsibilities

• Check in and check out hotel guests courteously and efficiently
• Provide information to guests and visitors
• Explain hotel features, services, hours, and policies
• Process registrations, payments, and folios according to hotel procedures
• Answer phones with correct greeting and etiquette
• Maintain accurate guest history and communicate VIP arrivals to staff
• Balance receipts and complete cashier reports
• Assist other departments and shuttle guests as needed
• Ensure security of guest room access and keys
• Follow front desk procedures for arrivals, departures, and group check-ins/outs

Skills

Customer service

Communication skills

Cash handling

English proficiency

Teamwork

Education

High school diploma or equivalent

Tools

POS system

Data entry

Computer systems

Job description

Hilton San Antonio is seeking a Guest Service Agent to greet and assist guests at the Front Office, handling check-ins/outs, payments, and information requests. You will maintain guest history, coordinate with bell and housekeeping teams, and ensure accurate cashiering and smooth guest experiences.

The role requires strong English communication, cash handling experience, and the ability to work varied shifts, including weekends and holidays.