Guest Experience Agent - Front Desk

Hilton San Antonio; San Antonio (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Hilton San Antonio is seeking a Guest Service Agent to warmly welcome guests, assist with check-in/out, and provide information about hotel services. You will support front desk operations and ensure accurate handling of payments and guest inquiries.

Daily duties include knowing hotel features, rates, group activities, and operating procedures while maintaining a courteous, efficient guest experience across all interactions.

Responsibilities

• Maintain complete knowledge at all times of:
• All hotel features, services, hours of operation.
• All room types, numbers, layout, decor, appointments and location.
• All room rates, special packages and promotions.
• Daily house count and expected arrivals/departures.
• Room availability status for any given day
• Scheduled daily group activities.
• Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Meet with supervisor to review daily assignments and priorities.
• Meet with departing Front Desk Agent to review business status and follow up items.
• Access all function of computer system according to established procedures and standards.
• Set up work station with necessary supplies; maintain cleanliness throughout shift.
• Answer department telephone within three rings, using correct greeting and

Job description

Hilton San Antonio is seeking a Guest Service Agent to warmly welcome guests, assist with check-in/out, and provide information about hotel services. You will support front desk operations and ensure accurate handling of payments and guest inquiries.

Daily duties include knowing hotel features, rates, group activities, and operating procedures while maintaining a courteous, efficient guest experience across all interactions.