Guest Experience Leader | Front Office Manager

HRI Hospitality; San Antonio (TX); Presencial; USD 52.000 - 66.000; Jornada completa

Descripción de la vacante

Hilton San Antonio Hill Country is seeking a Guest Services Manager to oversee daily Front Office operations, ensure exceptional guest experiences, and provide leadership to front desk staff. The role involves supervising schedules, payroll, and performance evaluations while coordinating with Housekeeping and Maintenance for efficient operations.

Requirements include a high school diploma, 3 years of progressive hotel front office experience, and at least 1 year in a supervisory role.

Formación

• High school diploma or equivalent required.
• Minimum 3 years progressive front office or guest services experience in a hotel.
• At least 1 year of supervisory or management experience required.
• Experience with hotel property management systems (OnQ, Opera, or similar) preferred.
• Strong leadership and interpersonal communication skills.
• Advanced organizational skills and attention to detail.

Responsabilidades

• Oversee all front office operations, ensuring smooth guest arrivals, departures, and service delivery.
• Supervise, train, and coach front desk staff to achieve departmental goals and maintain service standards.
• Manage scheduling, payroll approvals, and daily performance evaluations.
• Resolve guest complaints promptly and professionally to ensure complete satisfaction.
• Monitor and verify accuracy in cash handling, billing, and reporting.
• Partner with Housekeeping, Maintenance, and other departments to coordinate operations and maximize efficiency.
• Ensure compliance with safety, security, and brand policies at all times.
• Support the Director of Rooms with administrative tasks, budgeting, and operational planning.
• Perform additional duties as assigned by management.

Conocimientos

Leadership

Interpersonal communication

Problem-solving

Decision-making

Conflict-resolution

Organization

Microsoft Office

Educación

High school diploma or equivalent

Herramientas

OnQ

Opera

Property Management Systems

Descripción del empleo

Hilton San Antonio Hill Country is seeking a Guest Services Manager to oversee daily Front Office operations, ensure exceptional guest experiences, and provide leadership to front desk staff. The role involves supervising schedules, payroll, and performance evaluations while coordinating with Housekeeping and Maintenance for efficient operations.

Requirements include a high school diploma, 3 years of progressive hotel front office experience, and at least 1 year in a supervisory role.