Resolution Support Specialist II – Customer Care

ADP, Inc.; Allentown (Lehigh County); On-site; USD 30,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Matched Retirement Savings

Wellness Program

Short- and Long-Term Disability

Charitable Contribution Match

Holidays, Personal Days & Vacation

Paid Volunteer Time Off

Job summary

ADP, Inc. is hiring a Resolution Support Specialist to provide chat-based support for Roll clients and resolve routine customer concerns. You will answer questions about using the Roll product, adapt to new processes, and learn ADP systems to respond effectively.

The role requires at least 2 years of experience and a high school diploma; a Bachelor's degree or equivalent is preferred. ADP offers comprehensive benefits and opportunities to grow within a global cloud-based HR solutions provider.

Qualifications

• At least 2 years of previous experience
• High School diploma
• Bachelor's degree or equivalent in education and experience (preferred)
• Strong client relationship and interpersonal skills
• Ability to troubleshoot and resolve customer complaints using predefined solutions
• Demonstrated ability to learn and apply basic concepts in new situations
• Organizational skills including multi-tasking, prioritization, and timely follow-up
• Ability to collaborate in a team or work independently and make sound decisions

Responsibilities

• Provide chat based support to Roll clients
• Resolve routine customer concerns and requests
• Answer customer questions about how to use the Roll product
• Adapt quickly to change, including handling new processes and responsibilities
• Learn and navigate ADP systems to respond to issues

Skills

Customer service experience

Interpersonal skills

Education

High School diploma

Bachelor's degree or equivalent

Job description

ADP, Inc. is hiring a Resolution Support Specialist to provide chat-based support for Roll clients and resolve routine customer concerns. You will answer questions about using the Roll product, adapt to new processes, and learn ADP systems to respond effectively.

The role requires at least 2 years of experience and a high school diploma; a Bachelor's degree or equivalent is preferred. ADP offers comprehensive benefits and opportunities to grow within a global cloud-based HR solutions provider.