Resolution Support Specialist II (FINRA LICENSE REQUIRED)

Fairygodboss; Florham Park (NJ); On-site; USD 55,000 - 68,000; Full time

Job summary

ADP is hiring an experienced Resolution Support Spec II to join a team delivering best‑in‑class customer service for our clients. You will handle routine requests, provide expert guidance, and help colleagues navigate ADP systems to resolve issues efficiently.

The role emphasizes collaboration, integrity, and a commitment to customer success, with opportunities to learn our products and contribute to a high‑quality service culture across the organization.

Qualifications

• At least 2 years of experience in a similar role.
• High School diploma is required.
• FINRA 6 & 63 licenses required.

Responsibilities

• Serve as a subject matter expert in handling routine client requests for ADP clients.
• Resolve routine customer concerns with pre‑defined solutions.
• Answer non‑technical questions regarding ADP products.
• Provide consultation and help answer non‑technical questions supporting less‑experienced specialists on the team.
• Learn and navigate ADP systems in order to respond to issues.

Skills

Customer service

Communication skills

Problem solving

Education

High School Diploma

Tools

ADP systems

Job description

Unlock Your Career Potential: Customer Service at ADP.

It's all about enabling our customers to be more effective employers. Our Customer Service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. Did you know that the vast majority of our customers are not only satisfied, they'd recommend ADP to someone else? You will be the one providing the on-the-spot support that makes our integrated solutions stand out in today's increasingly competitive global marketplace.

ADP is hiring an experienced Resolution Support Spec II.

In this position, you'll join a team of rock star professionals who are responsible for ensuring every customer interaction is a best‑in‑class experience. You'll combine a passion for service and discovering innovative solutions with our top‑ranked training programs to help customers enjoy every drop of value within our products.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results‑Driven, and Social Responsibility.

RESPONSIBILITIES

• Serve as a subject matter expert in handling routine client requests for ADP clients
• Resolve routine customer concerns with pre‑defined solutions
• Answer non‑technical questions regarding ADP products
• Provide consultation and help answer non‑technical questions supporting less‑experienced specialists on the team
• Learn and navigate ADP systems in order to respond to issues

QUALIFICATIONS REQUIRED

• At least 2 years of previous experience
• High School diploma
• FINRA 6 & 63

PREFERRED QUALIFICATIONS

• Bachelor's degree or equivalent in education and experience
• Strong client relationship and interpersonal skills
• Ability to troubleshoot and resolve customer complaints using pre‑defined solutions
• Demonstrated ability to learn and apply basic concepts in new situations
• Organizational skills including the ability to multi‑task, set priorities, and follow up in a timely manner
• Ability to collaborate and work in a team environment as well as work independently and make sound decisions

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.

Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.