Resolution Support Specialist II - Client Care Expert

ADP; Florham Park (NJ); On-site; USD 55,000 - 68,000; Full time

Job summary

ADP is hiring an experienced Resolution Support Spec II to join a team delivering best‑in‑class customer service for our clients. You will handle routine requests, provide expert guidance, and help colleagues navigate ADP systems to resolve issues efficiently.

The role emphasizes collaboration, integrity, and a commitment to customer success, with opportunities to learn our products and contribute to a high‑quality service culture across the organization.

Qualifications

• At least 2 years of experience in a similar role.
• High School diploma is required.
• FINRA 6 & 63 licenses required.

Responsibilities

• Serve as a subject matter expert in handling routine client requests for ADP clients.
• Resolve routine customer concerns with pre‑defined solutions.
• Answer non‑technical questions regarding ADP products.
• Provide consultation and help answer non‑technical questions supporting less‑experienced specialists on the team.
• Learn and navigate ADP systems in order to respond to issues.

Skills

Customer service

Communication skills

Problem solving

Education

High School Diploma

Tools

ADP systems

Job description

ADP is hiring an experienced Resolution Support Spec II to join a team delivering best‑in‑class customer service for our clients. You will handle routine requests, provide expert guidance, and help colleagues navigate ADP systems to resolve issues efficiently.

The role emphasizes collaboration, integrity, and a commitment to customer success, with opportunities to learn our products and contribute to a high‑quality service culture across the organization.