Residential Tech Installer & Troubleshooter

Comcast Corporation; Carpentersville (IL); On-site; USD 24,000 - 34,000; Full time

Job summary

Comcast is hiring for a broadband installation technician to work in customers' homes, installing new services, restoring connectivity, and ensuring a positive customer experience. The role is physical and requires flexibility for nights, weekends, holidays, and occasional overtime.

Compensation starts at $20.86/hour with quarterly bonuses and Day 1 benefits. You will perform residential installations and troubleshooting, documenting work and maintaining a clean, safe work environment while

Qualifications

• High School Diploma / GED.

Responsibilities

• Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi‑Fi technology based on customer needs.
• Verify service quality using required testing tools and make adjustments to deliver reliable performance.
• Educate customers on products, services, equipment use, and setting appropriate expectations.

Skills

Adaptability

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Etiquette

Resilience

Self Motivation

Technical Knowledge

Education

High School Diploma / GED

Job description

Comcast is hiring for a broadband installation technician to work in customers' homes, installing new services, restoring connectivity, and ensuring a positive customer experience. The role is physical and requires flexibility for nights, weekends, holidays, and occasional overtime.

Compensation starts at $20.86/hour with quarterly bonuses and Day 1 benefits. You will perform residential installations and troubleshooting, documenting work and maintaining a clean, safe work environment while