Residential Broadband Install & Service Pro

Comcast; Rockford (IL); On-site; USD 23,000 - 32,000; Full time

Job summary

Comcast is seeking an entry-level broadband installation technician to install and troubleshoot voice, video and data services in customers' homes. The role involves working in various environments, with scheduling flexibility including nights, weekends and holidays.

Competitive base pay of $19.87/hour with bonuses and Day 1 benefits. You will install home networks, diagnose issues, document work, and communicate clearly with customers and supervisors.

Qualifications

• Customer service mindset and ability to engage with customers professionally.
• Understanding of basic home networking concepts and safety.
• Willingness to complete required training, certifications, and safety requirements.

Responsibilities

• Perform residential installations, service changes, and disconnects following safety codes and company procedures.
• Diagnose and resolve issues from the network to customer equipment and ensure service quality.
• Install and support home networks using coaxial, Ethernet, and Wi-Fi based on customer needs.
• Verify service quality with testing tools and adjust configurations for reliability.
• Educate customers on products, services, and equipment usage; set expectations clearly.
• Document completed work and update customer accounts in digital systems.

Skills

Customer-Focused

Professional Etiquette

Technical Knowledge

Adaptability

Self Motivation

Resilience

Communication

Critical Thinking

Education

High School Diploma / GED

Job description

Comcast is seeking an entry-level broadband installation technician to install and troubleshoot voice, video and data services in customers' homes. The role involves working in various environments, with scheduling flexibility including nights, weekends and holidays.

Competitive base pay of $19.87/hour with bonuses and Day 1 benefits. You will install home networks, diagnose issues, document work, and communicate clearly with customers and supervisors.