Residential Network Install & Service Tech (Paid Training)

Comcast Corporation; Baltimore (MD); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health, Dental & Vision Coverage

Paid Time Off

Company Holidays

Discounted Cable Services

Job summary

Comcast Corporation in the United States is hiring for an entry-level broadband installation and troubleshooting role. You will work in customers' homes to install services, restore connectivity, and ensure a positive experience while following safety guidelines.

The position requires physical work, flexibility for nights and weekends, and the ability to handle ladders and electrical safety steps. Compensation starts at $21/hour with bonuses and comprehensive benefits.

Qualifications

• Adaptability to changing situations and customer needs.
• Strong communication with customers, supervisors and coworkers.
• Critical thinking and problem solving on field installations.
• Ability to document work clearly using digital tools.
• Customer-focused attitude and professional etiquette.
• Resilience in physically demanding environments.
• Self-motivation and reliable attendance.
• Basic technical knowledge for home networks and safety practices.

Responsibilities

• Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and safety codes.
• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi‑Fi technology based on customer needs.
• Verify service quality using testing tools and make adjustments for reliable performance.
• Educate customers on products, services, equipment use, and setting appropriate expectations.
• Accurately document completed work and update customer accounts using digital tools.
• Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns promptly.
• Operate ladders, hand tools, meters, and light power tools safely and correctly.
• Work at heights up to 26 ft. on ladders, roofs, poles, or bucket trucks when needed.
• Drive a company vehicle safely and maintain a valid driver’s license.
• Complete required training, certifications, background checks, and licensing within defined timeframes.
• Communicate clearly and professionally with customers, supervisors, and coworkers.
• Meet or exceed established performance and safety standards.
• Other duties and responsibilities as assigned.

Skills

Adaptability

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Etiquette

Resilience

Self Motivation

Technical Knowledge

Education

High School Diploma / GED

Job description

Comcast Corporation in the United States is hiring for an entry-level broadband installation and troubleshooting role. You will work in customers' homes to install services, restore connectivity, and ensure a positive experience while following safety guidelines.

The position requires physical work, flexibility for nights and weekends, and the ability to handle ladders and electrical safety steps. Compensation starts at $21/hour with bonuses and comprehensive benefits.