Home Broadband Install & Troubleshoot Tech

Comcast Corporation; Blacksburg (VA); On-site; USD 25,000 - 33,000; Full time

Job summary

Comcast is seeking an entry-level broadband installer to perform installation and troubleshooting of voice, video, and data services in customers' homes. You will complete field assessments and work with growing independence as you gain certifications and experience.

The role involves physical work in various environments, with a schedule that may include nights, weekends, and holidays. Compensation includes $20.80/hour plus quarterly bonuses and day-one benefits.

Qualifications

• High school diploma or GED required.
• Strong customer-service orientation and professional demeanor.
• Ability to learn and apply safety guidelines and standards.

Responsibilities

• Install residential broadband services (voice, video, data) per established procedures.
• Diagnose and resolve issues from network to customer equipment.
• Educate customers on product usage and set appropriate expectations.
• Document work performed and update customer accounts in digital tools.
• Maintain vehicle, tools, and safety compliance; report issues as needed.

Skills

Customer focus

Professional etiquette

Technical knowledge

Adaptability

Self motivation

Resilience

Communication

Critical thinking

Education

High School Diploma / GED

Job description

Comcast is seeking an entry-level broadband installer to perform installation and troubleshooting of voice, video, and data services in customers' homes. You will complete field assessments and work with growing independence as you gain certifications and experience.

The role involves physical work in various environments, with a schedule that may include nights, weekends, and holidays. Compensation includes $20.80/hour plus quarterly bonuses and day-one benefits.