Home Broadband Installer & Service Technician

Comcast; Peoria (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Discounted services

Job summary

Comcast is recruiting for an entry-level broadband installation and troubleshooting role. You will install new services, restore connectivity, and ensure a positive customer experience in customers’ homes and neighborhoods.

The role requires physical work, outdoor environments, and the ability to work nights, weekends, holidays, and occasional overtime. Compensation starts at $19.87/hour plus quarterly bonuses and training.

Qualifications

• Entry-level position with on-the-job training.
• Ability to work in customers' homes and neighborhoods.
• Must be able to work nights, weekends, holidays; overtime possible.

Responsibilities

• Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi‑Fi technology based on customer needs.
• Verify service quality using required testing tools and make adjustments to deliver reliable performance.
• Educate customers on products, services, equipment use, and setting appropriate expectations.
• Accurately document completed work and update customer accounts using digital tools.

Skills

Customer-Focused

Professional Etiquette

Technical Knowledge

Adaptability

Self Motivation

Resilience

Communication

Critical Thinking

Problem Solving

Education

High School Diploma / GED

Job description

Comcast is recruiting for an entry-level broadband installation and troubleshooting role. You will install new services, restore connectivity, and ensure a positive customer experience in customers’ homes and neighborhoods.

The role requires physical work, outdoor environments, and the ability to work nights, weekends, holidays, and occasional overtime. Compensation starts at $19.87/hour plus quarterly bonuses and training.