Entry-Level Residential Broadband Technician

RCN Telecom Services of Illinois,LLC; Illinois; On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

401k

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD insurance

Paid time off

Floating holidays

Paid holidays

Sick leave

Tuition reimbursement

Employee discount

Job summary

Astound in Illinois is seeking a residential installation technician to perform data, video, and phone install/disconnects on customer premises, following standard specs and ensuring a positive customer experience. You will document RF and signal levels and maintain safety practices on every job.

Responsibilities include communicating with leadership, maintaining productivity, and educating customers on products and services, with opportunities for upsell and growth within a supportive team.

Qualifications

• Education: High school diploma or equivalent
• Experience: 0 (Entry Level)
• Maintain satisfactory driving record and have a valid driver's license
• Knowledge of Ladder; Hand or Power Tools
• Customer Service Communication (verbal, written)
• Basic Computer Skills
• Aptitude to learn to skills
• Problem solving
• Time Management
• Teamwork
• Working alone

Responsibilities

• Performs residential installs and disconnects on customer premises according to standards and specs.
• Provide a positive customer experience by ensuring correct RF and signal levels within specifications.
• Maintain communication with leadership and dispatch to sustain productive routes and safety.
• Educate customers on products and services and identify upsell opportunities.

Skills

Customer service

Communication

Problem solving

Time management

Teamwork

Working alone

Basic computer skills

Education

High school diploma or equivalent

Tools

Ladder

Hand tools

Power tools

Job description

Astound in Illinois is seeking a residential installation technician to perform data, video, and phone install/disconnects on customer premises, following standard specs and ensuring a positive customer experience. You will document RF and signal levels and maintain safety practices on every job.

Responsibilities include communicating with leadership, maintaining productivity, and educating customers on products and services, with opportunities for upsell and growth within a supportive team.