Residential Service Technician – Smart Home Security

ADT Security Services; Savannah, Northern (GA, KY); Hybrid; USD 22,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with employer matching

Paid vacation

Tuition reimbursement

Employee referral bonuses

Career growth opportunities

Job summary

ADT is seeking a Residential Service Technician to troubleshoot, configure, and program security and site automation solutions. You’ll visit customers’ homes or businesses, verify system signals, and ensure service quality with central monitoring teams.

Success requires service experience, strong technical aptitude, and excellent communication. A valid driver’s license and a HS diploma are essential for this role in Savannah.

Qualifications

• Experience providing service to customers in home or business settings.
• Solid technical aptitude for security systems and networking.
• Clear, confident verbal communication with customers.
• Customer-focused mindset and ability to explain solutions.
• Ability to adapt in dynamic environments and handle uncertainty.
• Valid driver's license and reliable transportation.

Responsibilities

• Service fire and carbon monoxide detection, networking, and access control.
• Follow wired/wireless procedures and verify system signals with monitoring.
• Test, validate, and diagnose security and site automation solutions.
• Be a customer service advocate, helping customers understand protection.
• Collaborate with customers and coworkers in a dynamic team.
• Visit customers at homes or businesses to provide solutions.

Skills

Service experience

Technical aptitude

Strong verbal communication

Customer-focused

Adaptability

Valid driver's license

Education

High School degree or equivalent

Job description

ADT is seeking a Residential Service Technician to troubleshoot, configure, and program security and site automation solutions. You’ll visit customers’ homes or businesses, verify system signals, and ensure service quality with central monitoring teams.

Success requires service experience, strong technical aptitude, and excellent communication. A valid driver’s license and a HS diploma are essential for this role in Savannah.