Residential Site Manager (Deaf Residential Services)

Multicultural Community Services of the Pioneer Valley, Inc.; Massachusetts; On-site; USD 40,000 - 44,000; Full time

Job summary

Multicultural Community Services of the Pioneer Valley, Inc. is seeking a Residential Site Manager (Deaf Residential Services) in Feeding Hills, MA.

This full-time role supports leadership, engagement, and advocacy for Deaf Empowerment and Resilience, directly aiding Deaf, Hard of Hearing, and DeafBlind residents with some admin duties. The position involves training staff, developing ISPs, leading meetings, ASL instruction, and coordinating community activities while safeguarding resident

Qualifications

• ASL proficiency and written English required.
• 4+ years working with Deaf, Hard of Hearing, or DeafBlind individuals.
• Driver's license and reliable transportation required.
• Knowledge of Deaf culture and service delivery systems.
• Ability to train and coach staff; strong communication skills.

Responsibilities

• Lead and support Deaf Residential Services staff.
• Develop and input Individual Support Plans (ISPs).
• Advocate for residents and staff; ensure program consistency.
• Co-facilitate bi-weekly staff meetings.
• Provide ASL instruction to MCS staff when needed.
• Help residents with community outings and ADLs.
• Ensure safety and timely documentation.

Skills

ASL proficiency

Written English

Computer literacy

Valid driver's license

Team collaboration

Education

Associate degree in Human Services or related field

High school diploma

Tools

Computer applications

Job description

Location:

Feeding Hills (Agawam), MA

Program:

Residential

Hours:

40 Hours Full Time – 20 Hrs Direct Care & 20 Hrs Admin

Pay Range:

$29 – $32/hour

Responsibilities

The Residential Site Manager (Deaf Residential Services) will directly support in the provision of Leadership, Engagement, and Advocacy for Deaf Empowerment and Resilience. This role is responsible for providing direct support/care to Deaf, Hard of Hearing, and/or DeafBlind residents with some indirect services (i.e. administrative duties) as a team leader.

This may include:

• Assists with training, coaching, and support of Deaf Residential Services staff
• Provides input for the development of Individual Support Plans (ISPs)
• Advocate/ambassador for other Direct Support Professionals in Deaf Residential Services
• Leads bi-weekly staff meetings to ensure program consistency and open communication
• Assists in providing American Sign Language (ASL) instruction (informal or formal) to MCS staff
• Taking residents out into the community for recreation and/or social events, medical appointments, shopping;
• Coaching residents in the area of Activities of Daily Living (ADLs) (i.e. cooking, cleaning, proper hygiene);
• Ensuring the safety and well-being of each resident;
• Completing documentation on a consistent and timely basis

Required Qualifications, Skills, and Training

• Valid driver’s license and reliable transportation
• High school diploma, or equivalent; Associate degree in Human Services or related field, highly preferred
• Minimum of 4 years working with Deaf, Hard of Hearing, and/or DeafBlind individuals, preferably in a residential or educational setting
• Proficiency in American Sign Language (ASL)
• Proficiency in written English and competent in computer applications
• Knowledge and awareness of Deaf culture, cultural diversity, and knowledge of Deaf, Hard of Hearing, and DeafBlind service delivery system
• Ability to work both collaboratively and independently**Specific trainings will be provided as required