Residential Security Technician: Tech Troubleshooter

ADT Security Services; Anaheim, Northern (CA, KY); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Full benefits after 31 days

401(k) with employer matching

Paid vacation time

Tuition reimbursement

Employee referral bonuses

Job summary

ADT is seeking a Residential Service Technician to troubleshoot, configure, and program security and site automation solutions. You will visit customers at their homes or businesses to install and service systems, ensuring reliable operation and customer satisfaction.

The role requires strong technical aptitude, proven service experience, and excellent communication skills, with a valid driver's license and a High School diploma or equivalent.

Qualifications

• Experience in service or field tech roles.
• Technical troubleshooting and problem-solving abilities.
• Strong communication with customers and teammates.
• Customer-focused mindset and adaptability in changing environments.

Responsibilities

• Troubleshoot, configure, reconstruct and program security and site automation solutions.
• Visit customer homes or businesses to install and service systems.
• Test signals and validate communication with central monitoring.
• Provide customer service and explain protection solutions to clients.

Skills

Service experience

Technical aptitude

Verbal communication

Customer focus

Driver's license

High School diploma

Education

High School diploma or equivalent

Job description

ADT is seeking a Residential Service Technician to troubleshoot, configure, and program security and site automation solutions. You will visit customers at their homes or businesses to install and service systems, ensuring reliable operation and customer satisfaction.

The role requires strong technical aptitude, proven service experience, and excellent communication skills, with a valid driver's license and a High School diploma or equivalent.