Home Security Service Technician – On-site Installations

ADT Security Services; Columbia (MD); On-site; USD 27,552 - 49,593; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer matching

Paid vacation time

Tuition reimbursement

Employee referral bonuses

Career growth opportunities

Job summary

ADT Security Services is seeking a Residential Service Technician to troubleshoot, configure, and service security and site automation solutions for home and small business customers. You will visit customer sites, install and test systems, and collaborate with the support team to resolve issues.

The ideal candidate has service experience, strong verbal communication, a valid driver's license, and a high school diploma or equivalent.

Qualifications

• Service experience in security or related field.
• Strong verbal communication skills.
• Customer focused mindset and service orientation.
• Ability to thrive in uncertain environments and adapt to changing requirements.
• Valid driver's license required and reliable transportation.
• High School diploma or equivalent.

Responsibilities

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
• You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
• This role involves providing solutions by visiting customers at their homes or businesses.

Skills

Service experience

Technical aptitude

Verbal communication

Customer focus

Thrive under uncertainty

Valid driver's license

Education

High School degree

Job description

ADT Security Services is seeking a Residential Service Technician to troubleshoot, configure, and service security and site automation solutions for home and small business customers. You will visit customer sites, install and test systems, and collaborate with the support team to resolve issues.

The ideal candidate has service experience, strong verbal communication, a valid driver's license, and a high school diploma or equivalent.