Home Security Solutions Technician

ADT Security Services; City of Rochester (NY); On-site; USD 24,796 - 45,460; Full time

Benefits offered by this job

Full benefits after 31 days

Casual environment

Medical & 401(k)

Paid vacation

Tuition reimbursement

Referral bonuses

Career growth

Job summary

ADT is seeking a Residential Service Technician to troubleshoot, configure, reconstruct and program security and site automation solutions for homes and small businesses. You’ll service fire and CO detectors, access control, hosted video, and networking; test signals with central monitoring; provide a customer-centric service mindset while visiting customers’ locations.

A valid driver’s license and a high school diploma are required; we offer full benefits after 31 days, paid time off, tuition

Qualifications

• Experience in security technology or home automation preferred.
• Comfort with troubleshooting and configuration tasks.
• Willingness to visit customer homes or businesses.

Responsibilities

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
• You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
• This role involves providing solutions by visiting customers at their homes or businesses.

Skills

Service experience

Technical aptitude

Strong verbal communication

Customer focused

Thrive in uncertainty

Valid driver's license

Education

High School degree

Job description

ADT is seeking a Residential Service Technician to troubleshoot, configure, reconstruct and program security and site automation solutions for homes and small businesses. You’ll service fire and CO detectors, access control, hosted video, and networking; test signals with central monitoring; provide a customer-centric service mindset while visiting customers’ locations.

A valid driver’s license and a high school diploma are required; we offer full benefits after 31 days, paid time off, tuition