Residential Security Technician: Protect Homes & Solve Issues

ADT; Madison Heights (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer matching

Paid vacation time

Tuition reimbursement

Employee referral bonuses

Career growth opportunities

Benefits to start after 31 days

Job summary

ADT, the #1 smart home security provider in the U.S., seeks a Residential Service Technician to troubleshoot, configure, reconstruct and program security and site automation for homes and small businesses.

You will install and service fire/CO detection, networking, hosted video, and access control; test signals with central monitoring; and collaborate closely with customers in a dynamic team setting.

Qualifications

• Service experience in security or related field preferred.
• Strong technical aptitude and problem-solving abilities.
• Excellent verbal communication skills.
• Customer-focused with a service-driven mindset.
• Willingness to thrive in uncertain situations.
• Valid driver’s license required.
• High school diploma or equivalent.

Responsibilities

• Install and service fire, CO detection, networking, hosted video, and access control systems.
• Follow required wired/wireless technology and connection procedures.
• Test signals with central monitoring to ensure proper service.
• Provide customer service to help customers understand protection at home.
• Work in a dynamic, collaborative environment with customers and coworkers.
• Visit customer homes or businesses to provide solutions.

Skills

Service experience

Technical aptitude

Verbal communication

Customer focus

Adaptability

Driver's license

High School diploma or equivalent

Education

High School diploma or equivalent

Job description

ADT, the #1 smart home security provider in the U.S., seeks a Residential Service Technician to troubleshoot, configure, reconstruct and program security and site automation for homes and small businesses.

You will install and service fire/CO detection, networking, hosted video, and access control; test signals with central monitoring; and collaborate closely with customers in a dynamic team setting.