Residential Security Systems Technician — Troubleshooter

ADT Security Services; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

ADT Security Services is seeking a Residential Service Technician to troubleshoot, configure, reconstruct, and program existing security and site automation solutions for homes and small businesses.

Responsibilities include servicing fire/CO detection, networking, hosted video, and access control, plus tests of system signals with central monitoring. Must be customer-focused and able to visit customer locations to provide solutions.

Qualifications

• Experience in servicing security and automation systems.
• Excellent verbal communication skills.
• Customer-focused and customer-driven mindset.
• Ability to Thrive in uncertain situations.
• Valid driver's license.
• High School diploma or equivalent.

Responsibilities

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating willingness to help customers fix and understand the protection in their home.
• Work in a dynamic, collaborative environment with customers and coworkers.
• Provide solutions by visiting customers at their homes or businesses.

Skills

Service experience

Technical aptitude

Strong verbal communication

Customer focus

Adaptability

Valid driver's license

Education

High School diploma or equivalent

Job description

ADT Security Services is seeking a Residential Service Technician to troubleshoot, configure, reconstruct, and program existing security and site automation solutions for homes and small businesses.

Responsibilities include servicing fire/CO detection, networking, hosted video, and access control, plus tests of system signals with central monitoring. Must be customer-focused and able to visit customer locations to provide solutions.