Residential Security Service Technician Protect Homes

ADT; Pompano Beach (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Full benefits after 31 days

Casual, energetic work environment

Medical, Dental, Vision, 401(k) withem

Paid vacation time

Tuition reimbursement

Employee referral bonuses

Career growth opportunities

Job summary

ADT is seeking a Residential Service Technician to troubleshoot, configure, reconstruct and program existing security and site automation solutions for homes and small businesses. The role involves visiting customer sites to install and service fire and CO detection, networking, hosted video solutions, and access control, ensuring proper system operation and central monitoring integration.

The ideal candidate has service experience, strong technical aptitude, and excellent communication.

Qualifications

• Service experience in residential or commercial settings.
• Strong technical aptitude with troubleshooting skills.
• Excellent verbal communication and customer service.
• Customer-focused mindset and ability to work independently.
• Valid drivers license.
• High School diploma or equivalent.

Responsibilities

• Service fire and CO detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• Be a customer service champion, helping customers fix and understand the protection in their home.
• Work in a dynamic, collaborative environment, closely with customers and coworkers.
• Provide solutions by visiting customers at their homes or businesses.

Skills

Service experience

Technical aptitude

Strong verbal communication

Customer focused mindset

Thrive in uncertainty

Valid driver's license

Education

High School degree or equivalent

Job description

ADT is seeking a Residential Service Technician to troubleshoot, configure, reconstruct and program existing security and site automation solutions for homes and small businesses. The role involves visiting customer sites to install and service fire and CO detection, networking, hosted video solutions, and access control, ensuring proper system operation and central monitoring integration.

The ideal candidate has service experience, strong technical aptitude, and excellent communication.