Residential Security Systems Technician

ADT Security Services; Northern (KY); Hybrid; USD 25,000 - 45,000; Full time

Benefits offered by this job

Full benefits

Casual work env

Medical/Dental/Vision

401(k) matching

Paid vacation

Tuition reimbursement

Referral bonuses

Career growth

Job summary

ADT is hiring a Residential Service Technician to troubleshoot, configure, reconstruct and program security and site automation solutions for homes and small businesses. You will install, test, and service fire and CO detection, access control, networking, and hosted video solutions while delivering exceptional customer service on-site.

You'll follow wired/wireless tech procedures, coordinate with central monitoring, and travel to customer locations.

Qualifications

• Service experience.
• Technical aptitude.
• Strong verbal communication.
• Customer focused and customer driven mindset.
• Thrive in the face of uncertainty.
• Valid driver's license.
• High School degree or the equivalent.

Responsibilities

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
• You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
• This role involves providing solutions by visiting customers at their homes or businesses.

Skills

Technical aptitude

Strong verbal communication

Customer-focused mindset

Thrive in uncertainty

Valid driver's license

Service experience

Education

High School degree or equivalent

Job description

ADT is hiring a Residential Service Technician to troubleshoot, configure, reconstruct and program security and site automation solutions for homes and small businesses. You will install, test, and service fire and CO detection, access control, networking, and hosted video solutions while delivering exceptional customer service on-site.

You'll follow wired/wireless tech procedures, coordinate with central monitoring, and travel to customer locations.