Residential Security Technician: Protect & Connect Homes

ADT; Knoxville (TN); On-site; USD 22,000 - 41,000; Full time

Benefits offered by this job

Full benefits on the 1st of the month

Casual, energetic work environment

Medical, Dental, Vision, 401(k) with 1

Paid vacation time

Tuition reimbursement

employee referral bonuses

career growth opportunities

Job summary

ADT is seeking a field service technician in Knoxville, TN to service fire and carbon monoxide detection systems, networking, hosted video solutions, and access control. You will follow standard wired/wireless installation procedures and verify signals with central monitoring to ensure reliable service.

We value a strong customer service mindset, technical aptitude, and the ability to adapt in changing situations.

Qualifications

• High School degree or the equivalent.
• Valid driver’s license.
• Service experience.
• Technical aptitude.
• Strong verbal communication.
• Customer focused and customer driven mindset.
• Thrive in the face of uncertainty.

Responsibilities

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.

Skills

Strong verbal communication

Technical aptitude

Customer focused

Customer driven mindset

Thrive in uncertainty

Education

High School degree or equivalent

Job description

ADT is seeking a field service technician in Knoxville, TN to service fire and carbon monoxide detection systems, networking, hosted video solutions, and access control. You will follow standard wired/wireless installation procedures and verify signals with central monitoring to ensure reliable service.

We value a strong customer service mindset, technical aptitude, and the ability to adapt in changing situations.