Residential Security Technician - Field Service Pro

ADT; Charleston (SC); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Full benefits after 31 days

Casual work environment

Medical, Dental, Vision

401(k) with employer matching

Paid vacation time

Tuition reimbursement

Career growth opportunities

Job summary

ADT is seeking a Residential Service Technician to troubleshoot, configure, reconstruct and program security and site automation solutions for residential and commercial customers.

In this role you will service fire and carbon monoxide detection, networking, hosted video, and access control; follow wired/wireless procedures; test signals with central monitoring; and communicate clearly with customers to ensure confident use of their protection systems.

Qualifications

• Excellent communication skills.
• Able to read building electrical and sprinkler plans as required for clearing equipment trouble.
• Standing, stooping, lifting, climbing, crawling.
• Valid driver's license required.

Responsibilities

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair or replace inoperative equipment and test for operation.
• Read blueprints, building and electrical plans in order to complete equipment repairs.
• Prepare trouble order forms to report temporary repairs.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.

Skills

Excellent communication

Read building electrical plans

Read sprinkler plans

Valid driver’s license

Physical ability to stand, stoop, lift

Education

High school diploma or GED

Job description

ADT is seeking a Residential Service Technician to troubleshoot, configure, reconstruct and program security and site automation solutions for residential and commercial customers.

In this role you will service fire and carbon monoxide detection, networking, hosted video, and access control; follow wired/wireless procedures; test signals with central monitoring; and communicate clearly with customers to ensure confident use of their protection systems.